Booking Conditions


We shall always endeavor to keep our guests holiday rental interests protected. Please read the following conditions prior to placing your booking. Receipt of a booking implies you have read and are in agreement with these Terms and Conditions.

Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with us is made once your booking has been confirmed.

Personal Details

We are not the owners of the booked villa and we reserve the right to provide personal details of the Party Leader and party members to the owner.

Payment

The booking deposit of 25% of the total holiday value must be paid to us before the holiday booking can be confirmed, the deposit is payable at the time of booking.

The balance for the holiday must be received at least 10 weeks before the holiday start date.

If the balance is not paid at least 10 weeks before the holiday start date, we reserve the right to cancel the holiday contract. In these circumstances the booking deposit will not be refunded.

If you choose to pay by Paypal, we reserve the right to levy a 4% handling charge for each payment made by these means.

Arrival and property details will not be issued until your holiday has been paid in full.

Late Booking

Bookings made less than ten weeks before the holiday start date will be classed as a late booking, therefore the total holiday value is due upon booking.

Confirmation

Please check your confirmation email and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge.

Changes to your Booking

If, after our confirmation email has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes but it may not always be possible. However, changes of dates may be treated as cancellations and amendments may be subject to additional charges. Any request for changes to be made must be in writing from the Party Leader.

Cancellations

To cancel the entire holiday, the Party Leader must write to us directly and cancellation takes effect on the date we receive written cancellation. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the online rate. Our cancellation charges therefore increase as the departure date approaches, as shown below.

If you have to cancel for a reason covered by the insurance policy, any losses must be claimed directly from the relevant insurance company.

More than 10 weeks prior to departure - deposit

70 - 28 days prior to departure 70% of the cost of your holiday

27 - 0 days prior to departure 100% of the cost of your holiday

Accommodation

Under no circumstances may more than the maximum number of persons (including children) occupy the property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of the booking by the guest and we reserve the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges.

Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or excessive cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return home.

We reserve the right to deduct any charges from the breakages deposit.

Holiday Insurance

Holiday insurance is the sole responsibility of each individual party member. We can accept no liability for loss, damage, personal injury or the cost of medical or other treatment.

Our Liability to you

We cannot be held liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. We will not accept liability if illness, injury or death is the fault of the party Leader or any party member.

We shall not in any event exceed the total holiday price.

Accuracy

All information contained within our website has been compiled from up-to-date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modifications. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

Complaints

If you have cause for complaint whilst on holiday, this must be brought to the attention of the Property Manager or Owner immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint whilst on holiday, we will not consider ourselves to be liable for those complaints. If the problem was not resolved during your holiday you should contact us in writing within 14 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.

Behavior

We can end your holiday if your behavior or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other guests. in these circumstances we reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept responsibility for the behavior of others in your accommodation. Adults must supervise children at all times.

Swimming Pool

Children must not use the swimming pool without adult supervision.

Pets/Animals

Unless otherwise advised, pets and animals are not permitted in the accommodation.

Access

The owner or their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.

Breakages Deposit

We require a refundable security / breakage deposit of £200.00 per booking which is payable with your balance payment, unless otherwise stated.

This deposit will be returned to you in full after departure, providing no breakages or damage has been reported. Any chargeable costs will be advised and we reserve the right to retain the security deposit (either in part or full) to cover breakages, damage, non return of keys and excessive cleaning costs for spills, stains etc. Guests are expected to leave the property in a clean and tidy condition.

Please advise of any faults and damages on your departure. Receipts for repairs or replacements will be provided in the unlikely event that such retention of the security deposit is required. The guest is held responsible for any damage or breakages that may be caused to the property and its contents during your stay. Please report all damage and faults caused or found at the home at the earliest opportunity.

Accommodation Courtesy

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to leave it in a clean and tidy condition and to remove any stains and replace items damaged by party members. We would also request that you remove your household waste to a local bin.

Occupancy Times

For cleaning purposes properties may not be ready for occupation before 4.00 pm and must be vacated by 10.00 am unless otherwise agreed with us.

On Arrival

As our properties are legally registered with the Andalucian Tourist Board you will probably be asked upon arrival for your Passport details.  Don't be alarmed by this, it is purely a requirement from the Guardia Civil (Police) so they know who's in the area.

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